FAQ – Frequently Asked Questions

Seoul and Beyond | Curated K-Beauty, Delivered from Seoul to You

1. Are your products authentic?

Yes. All our items are sourced directly from authorized distributors of Korean brands. We only work with trusted, official partners to ensure 100% authentic and premium-quality products.

2. Where do you ship from?

All products are shipped directly from South Korea to the UAE — ensuring freshness, authenticity, and integrity.

3. Do you ship internationally?

Currently, we ship across the UAE. We’re working to expand across the GCC region soon.

4. How long does delivery take?

Orders typically arrive within 3–5 business days, depending on customs clearance and courier processing. A tracking number will be sent to you once your order ships.

5. What if my item arrives damaged?

If your item arrives damaged, please contact us within 3 days of delivery and include:

  • Your order number

  • Clear photos of the damaged product and packaging

Once reviewed, we’ll issue a replacement or refund as needed.

6. Do you restock sold-out products?

Yes. Restocks depend on availability from our partners in Korea. If something you love is out of stock, use the “Notify Me” feature or contact us for updates.

7. What payment methods do you accept?

We accept:
• Credit & debit cards (Visa, Mastercard)
• Apple Pay

8. Can I cancel or return my order?

Orders can only be returned or refunded if the product is damaged on arrival.
We do not accept returns for change of mind, incorrect selection, or opened products due to hygiene standards.

9. Do I need to pay customs?

Customs policies vary. While most UAE orders clear without issue, any applicable duties or taxes are the buyer’s responsibility.

10. Do you offer product bundles?

Yes. We curate Skincare Ritual Sets based on skin concerns and skin types — whether you’re starting fresh or building a complete routine. Browse our collection to explore.

11. How do I know which products are right for me?

Skincare is personal. Explore our [blog] and product pages for curated recommendations — or reach out to us for a more guided ritual.

12. Do you give back to the community?

Yes — 10% of our profits go toward supporting women and children across underserved communities. Learn more on our [Giving Back with Intention] page.